Refund policy

Thanks for shopping at 3U Pure Water Solutions.

30-day Return Policy:

You are eligible to return any item(s) within 30 days of receipt.
To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging, unless the return is related to a quality issue. 10% restocking fee will be charged.
We will provide the return label, but you are responsible for the return shipping cost. We will cover the return postage expenses in the case of any return requests related to a quality issue.
Please note that the 30-day risk-free return policy is only valid for orders within the continental United States.
To start a return, you can contact us at threeandthreeinc@outlook.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

1-year Warranty:

Enjoy peace of mind and confidence in your purchase with our 1-year warranty, backed by lifetime technical support.

If you receive a damaged item and wish to file a claim, please email threeandthreeinc@outlook.com with your order information and a picture of the damaged or incorrect product. We are eager to assist you.

For products that become defective during the warranty period due to a quality issue, rather than your own breakage or misuse, we can accept a free return, provide free repair service, or issue a new replacement.

Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchange Policy:

Defective Products:
If you receive a product with quality issues or damages, please contact our customer service team within 30 days of receipt. We will provide you with a free exchange service. Please provide order information and photos of the damaged product when contacting our customer service team for better assistance.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at threeandthreeinc@outlook.com